Hendrick Hernando

DOI: https://doi.org/10.23917/benefit.v2i2.5484


Development in information technology and electronic-based trading provides opportunities for small and medium enterprises in Indonesia to develop their business. This is in line with the government’s vision targeting Indonesia to become the largest digital economic country in Southeast Asia in 2020. However, the adoption of technology for electronic-based trading has barriers, one of them is the readiness of human resources. The small and medium enterprises are more focused on assessing the financial aspects compared to the internal capabilities when dealing with the implementation of information technology. This study aims to develop a conceptual model that describes the relationship between the external support factors, IT ability and the adoption of e-commerce on SMEs. This study is expected to have implications to SMEs, government as policy maker and developer companies of technology in order to collaborate together in achieving the vision of digital economy.


SMEs, e-commerce adoption, external support factors, IT ability

Full Text:



Ahmad, S. Z., Abu Bakar, A. R., Faziharudean, T. M. & Zaki, K. A. 2014. An empirical study of factors affecting e-commerce adoption among small and medium sized enterprises in a developing country: Evidence from Malaysia. Information Technology for Development, Vol. 21 No. 4

Caldeira, M. M. & Ward, J. M. 2001. Using resouce-based theory to interpret the successful adoption and use of information systems & technology in manufacturing small and medium sized enterprises. 9th European Conference on Information Systems

Cloete, E., Courtney, S. & Fintz, J. 2002. Small businesses acceptance and adoption of e-commerce in the Western-Cape province of South Africa. Electronic Journal on Information Systems in Developing Countries, Vol. 10 No. 4

Fahruzzaman, F. & Subriadi, A. P. 2015. An analysis of e-commerce adoption for small and medium enterprises in Indonesia. 1st International Seminar on Science and Technology

Kurnia, S., Choudrie, J., Mahbubur, M. M. & Alzagooul, B. 2015. E-commerce technology adoption: A Malaysian grocery SME retail sector study. Journal of Business Research, Vol. 68 No. 9

Lip-Sam, T. & Hock-Eam, L. 2011. Estimating the determinants of B2B e-commerce adoption among small and medium enterprises. International of Business and Society, Vol. 12 No. 1

MacGregor, M. C. & Kartiwi, M. 2010. Perception of barriers to e-commerce adoption in SMEs in a developed and developing country: A comparison between Australia and Indonesia. Journal of Electronic Commerce in Organizations, Vol. 8 No. 1

Molla, A., Heeks, R. & Balcells, I. 2006. Adding clicks to bricks: A case study of e-commerce adoption by a catalan small retailer. European Journal of Information Systems, Vol. 15 No. 4

Molla, A. & Heeks, R. 2007. Exploring e-commerce benefits for businesses in a developing country. The Information Society: An International Journal, Vol. 23 No. 2

Olsen, D. H. & Eikebrokk, T. R. 2009. Training, competence and business performance: Evidence from e-business in european small and medium sized enterprises. International Journal of E- Business Research, Vol. 5 No. 1

Rahayu, R. & Day, J. 2015. Determinant factors of e-commerce adoption by SMEs in developing country: Evidence from Indonesia. Procedia Social and Behavioral Sciences, Vol. 195

Ramdani, B., Kawalek, P. & Lorenzo, O. 2009. Predicting SMEs adoption of enterprise systems. Journal of Enterprises Information Management, Vol. 22 No. 1

Sin, K. Y., Osman, A., Salahuddin, S. N., Abdullah, S., Lim, Y. J. & Sim, C. L. 2016. Relative advantage and competitive pressure towards implementation of e-commerce: Overview of small and medium enterprises (SMEs). Procedia Economics and Finance, Vol. 35

Suryana, Y., Bayu, K. & Jatnika, D. 2013. Promotion and product marketing models of small and medium enterprises (SMEs) through e-commerce. Advances in Management and Applied Economics, Vol. 3 No. 4

. 2016. Kemendag perkuat ekosistem e-commerce dan ekonomi kreatif untuk meningkatkan daya saing produk Indonesia. [www.kemendag.go.id]

. 2014. Pengguna internet Indonesia nomor enam dunia. [kominfo.go.id]

. 2016. Jika ingin berkembang, UMKM harus manfaatkan kanal digital. [kompas.com]

. 2017. Huawei: investasi UKM untuk digital bukan cuma infrastruktur. [metrotvnews.com]

Article Level Metrics


  • There are currently no refbacks.