Development of Web-Enabled Online Learning Effectiveness Model Based on Online Video Tutorial

Bramantiyo Eko Putro(1*), Rajesri Govindaraju(2),

(1) Universitas Suryakancana
(2) Insitut Teknologi Bandung
(*) Corresponding Author
DOI: https://doi.org/10.23917/jiti.v20i2.14034

Abstract

Information technology has a major impact on knowledge-sharing activities. The combination of knowledge-sharing tools such as Web 2.0 and multimedia embodied in the use of tutorial videos on web-enabled online learning is the solution. The solution is expected to improve individual performance in solving troubleshooting problems. The model was developed which explained the relationship between knowledge sharing and individual performance in troubleshooting problems and identified the factors that influence it. The research data is obtained by distributing questionnaires online to Telkomsel service users who have experienced problems troubleshooting products or services. The conceptual model was tested based on 205 samples obtained online. From the test results, it can be seen that web-enabled online learning is effective because tacit knowledge sharing that occurs directly increases individual performance while the effect of explicit knowledge sharing is mediated by tacit knowledge sharing. The factors that drive knowledge-sharing activities can influence individual performance, namely trust, IT usage, and usability.

Keywords

tacit knowledge sharing; explicit knowledge sharing; troubleshooting performance; online video tutorial

Full Text:

PDF

References

Abhari, A., & Soraya, M. (2010). Workload generation for YouTube. Multimedia Tools and Applications, 46(1), 91–118. https://doi.org/10.1007/s11042-009-0309-5

Alavi, M., & Leidner, D. E. (1999). Knowledge management systems: issues, challenges, and benefits. Communications of the AIS, 1(2es), 1. https://doi.org/10.1002/jhrm.20064

Alavi, M., & Leidner, D. E. (2001). Review: {Knowledge} {Management} and {Knowledge} {Management} {Systems}: {Conceptual} {Foundations} and {Research} {Issues}. MIS Quarterly, 25(1), 107–136. https://doi.org/10.2307/3250961

Alavi, M., & Tiwana, A. (2002). Knowledge integration in virtual teams: The potential role of KMS. Journal of the American Society for Information Science and Technology, 53(12), 1029–1037. https://doi.org/10.1002/asi.10107

Alexander, K. P. (2013). The usability of print and online video instructions. Technical Communication Quarterly, 22(3), 237–259. https://doi.org/10.1080/10572252.2013.775628

Allen, J. P. (2008). How web 2.0 communities solve the knowledge sharing problem. In International Symposium on Technology and Society, Proceedings. https://doi.org/10.1109/ISTAS.2008.4559754

Anh, P. T. T., Baughn, C. C., Hang, N. T. M., & Neupert, K. E. (2006). {K}nowledge acquisition from foreign parents in international joint ventures: {A}n empirical study in {V}ietnam. International Business Review, 15, 463–487.

Chatti, M. A., Klamma, R., Jarke, M., & Naeve, A. (2007). The web 2.0 driven SECI model based learning process. In Proceedings - The 7th IEEE International Conference on Advanced Learning Technologies, ICALT 2007 (pp. 780–782). https://doi.org/10.1109/ICALT.2007.256

Chen, J. V., Lin, C., Yen, D. C., & Linn, K. P. (2011). The interaction effects of familiarity, breadth and media usage on web browsing experience. Computers in Human Behavior, 27(6), 2141–2152. https://doi.org/10.1016/j.chb.2011.06.008

Chiu, C.-M., Hsu, M.-H., & Wang, E. T. G. (2006). Understanding Knowledge-Sharing in Virtual Communities: An integration of social capital and social cognitive theories. Decision Support Systems, 42(3), 1872–1888. https://doi.org/10.1016/j.dss.2006.04.001

Chumg, H. F., Cooke, L., Fry, J., & Hung, I. H. (2014). Factors affecting knowledge sharing in the virtual organisation: Employees’ sense of well-being as a mediating effect. Computers in Human Behavior, 44, 70–80. https://doi.org/10.1016/j.chb.2014.11.040

DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748

Dhanaraj, C., Lyles, M. A., Steensma, H. K., & Tihanyi, L. (2004). Managing tacit and explicit knowledge transfer in IJVs: The role of relational embeddedness and the impact on performance. Journal of International Business Studies, 35(5), 428–442. https://doi.org/10.1057/palgrave.jibs.8400098

Eid, M. I. M., & Al-Jabri, I. M. (2016). Social networking, knowledge sharing, and student learning: The case of university students. Computers and Education, 99, 14–27. https://doi.org/10.1016/j.compedu.2016.04.007

Fang, Y. H., & Chiu, C. M. (2010). In justice we trust: Exploring knowledge-sharing continuance intentions in virtual communities of practice. Computers in Human Behavior, 26(2), 235–246. https://doi.org/10.1016/j.chb.2009.09.005

Haghirian, P. (2010). Multinationals and cross-cultural management: The transfer of knowledge within multinational corporations. Multinationals and Cross-Cultural Management: The Transfer of Knowledge within Multinational Corporations. https://doi.org/10.4324/9780203846759

Hair, J., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis Pearson New International Edition. Pearson Education International. (7th ed.). Essex: Pearson Education Limited.

Hall, H. (2001). Input-friendliness: Motivating knowledge sharing across intranets. Journal of Information Science, 27(3), 139–146. https://doi.org/10.1177/016555150102700303

Hanson, G., & Haridakis, P. (2008). YouTube Users Watching and Sharing the News: A Uses and Gratifications Approach. The Journal of Electronic Publishing, 11(3). https://doi.org/10.3998/3336451.0011.305

Hara, N., & Hew, K. F. (2007). Knowledge-sharing in an online community of health-care professionals. Information Technology and People, 20(3), 235–261. https://doi.org/10.1108/09593840710822859

Hendriks, P. (1999). Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Knowledge and Process Management, 6(2), 91–100. https://doi.org/10.1002/(SICI)1099-1441(199906)6:2<91::AID-KPM54>3.0.CO;2-M

Hislop, D. (2002). Mission impossible? Communicating and sharing knowledge via information technology. Journal of Information Technology, 17(3), 165–177. https://doi.org/10.1080/02683960210161230

Holste, J. S., & Fields, D. (2010). Trust and tacit knowledge sharing and use. Journal of Knowledge Management, 14(1), 128–140. https://doi.org/10.1108/13673271011015615

Hsu, M. H., Ju, T. L., Yen, C. H., & Chang, C. M. (2007). Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations. International Journal of Human Computer Studies, 65(2), 153–169. https://doi.org/10.1016/j.ijhcs.2006.09.003

Huysman, M., & Wulf, V. (2006). IT to support knowledge sharing in communities, towards a social capital analysis. Journal of Information Technology, 21(1), 40–51. https://doi.org/10.1057/palgrave.jit.2000053

Igbaria, M., & Tan, M. (1997). The consequences of information technology acceptance on subsequent individual performance. Information and Management, 32(3), 113–121. https://doi.org/10.1016/S0378-7206(97)00006-2

Ipe, M. (2003). Knowledge Sharing in Organizations: A Conceptual Framework. Human Resource Development Review, 2(4), 337–359. https://doi.org/10.1177/1534484303257985

Jer Yuen, T., & Majid, M. S. (2007). Knowledge-sharing patterns of undergraduate students in Singapore. Library Review, 56(6), 485–494. https://doi.org/10.1108/00242530710760382

Kim, S., & Lee, H. (2006). The {Impact} of {Organizational} {Context} and {Information} {Technology} on {Employee} {Knowledge}-{Sharing} {Capabilities}. Public Administration Review, 66(3), 370–385.

Kulkarni, U. R., Ravindran, S., & Freeze, R. (2006). A knowledge management success model: Theoretical development and empirical validation. Journal of Management Information Systems, 23(3), 309–347. https://doi.org/10.2753/mis0742-1222230311

Lahti, R. K., & Beyerlein, M. M. (2000). Knowledge transfer and management consulting: A look at “The Firm.” Business Horizons, 43(1), 65–74. https://doi.org/10.1016/S0007-6813(00)87389-9

LaRose, R., & Eastin, M. S. (2004). A {Social} {Cognitive} {Theory} of {Internet} {Uses} and {Gratifications}: {Toward} a {New} {Model} of {Media} {Attendance}. Journal of Broadcasting & Electronic Media, 48(3), 358–377. https://doi.org/10.1207/s15506878jobem4803_2

Lee, C. S., & Ma, L. (2012). News sharing in social media: The effect of gratifications and prior experience. Computers in Human Behavior, 28(2), 331–339. https://doi.org/10.1016/j.chb.2011.10.002

Leonard, N., & Insch, G. S. (2005). Tacit knowledge in academia: A proposed model and measurement scale. Journal of Psychology: Interdisciplinary and Applied, 139(6), 495–512. https://doi.org/10.3200/JRLP.139.6.495-512

Lin, C. P. (2007). To share or not to share: Modeling tacit knowledge sharing, its mediators and antecedents. Journal of Business Ethics, 70(4), 411–428. https://doi.org/10.1007/s10551-006-9119-0

Lin, H. F. (2011). Antecedents of the stage-based knowledge management evolution. Journal of Knowledge Management, 15(1), 136–155. https://doi.org/10.1108/13673271111108747

Lin, M. J. J., Hung, S. W., & Chen, C. J. (2009). Fostering the determinants of knowledge sharing in professional virtual communities. Computers in Human Behavior, 25(4), 929–939. https://doi.org/10.1016/j.chb.2009.03.008

Lopez-Nicolas, C., & Soto-Acosta, P. (2010). Analyzing ICT adoption and use effects on knowledge creation: An empirical investigation in SMEs. International Journal of Information Management, 30(6), 521–528. https://doi.org/10.1016/j.ijinfomgt.2010.03.004

Nelson, R. R., Todd, P. A., & Wixom, B. H. (2005). Antecedents of information and system quality: An empirical examination within the context of data warehousing. Journal of Management Information Systems, 21(4), 199–235. https://doi.org/10.1080/07421222.2005.11045823

Ngozi I. Anasi, S., J. Akpan, I., & Adedokun, T. (2014). Information and communication technologies and knowledge sharing among academic librarians in south-west Nigeria. Library Review, 63(4/5), 352–369. https://doi.org/10.1108/LR-10-2013-0124

Nonaka, I. (1994). A {Dynamic} {Theory} of {Organizational} {Knowledge} {Creation}. Organization Science, 5(1), 14–37. https://doi.org/10.1287/orsc.5.1.14

Nonaka, I., & Takeuchi, H. (1995). {T}he {K}nowledge-{C}reating {C}ompany: {H}ow {J}apanese {C}ompanies {C}reate the {D}ynamics of {I}nnovation.

Ou, C. X. J., Davison, R. M., & Wong, L. H. M. (2016). Using interactive systems for knowledge sharing: The impact of individual contextual preferences in China. Information and Management, 53(2), 145–156. https://doi.org/10.1016/j.im.2015.09.007

Paghaleh, M. J., Shafiezadeh, E., & Mohsen, M. (2011). Information Technology and its Deficiencies in Sharing Organizational Knowledge. Journal of Business, 2(8), 192–199.

Panahi, S., Watson, J., & Partridge, H. (2013). Towards tacit knowledge sharing over social web tools. Journal of Knowledge Management, 17(3), 379–397. https://doi.org/10.1108/JKM-11-2012-0364

Panteli, N., & Sockalingam, S. (2005). Trust and conflict within virtual inter-organizational alliances: A framework for facilitating knowledge sharing. Decision Support Systems, 39(4), 599–617. https://doi.org/10.1016/j.dss.2004.03.003

Patalas-Maliszewska, J. (2014). Knowledge sharing barriers in the Polish manufacturing companies. Journal of International Studies, 7(1). https://doi.org/10.14254/2071-8330.2014/7-1/2

Phang, C. W. (2009). Usability and Sociability in Online Communities : A Comparative Study of Knowledge Seeking and Contribution *. Journal of the Association for Information Systems, 10(10), 721–747. https://doi.org/Article

Polanyi, M. (1958). Personal Knowledge. Routledge& Kegan Paul Ltd. https://doi.org/10.1017/CBO9781107415324.004

Reychav, I., & Weisberg, J. (2009). Good for workers, good for companies: How knowledge sharing benefits individual employees. Knowledge and Process Management, 16(4), 186–197. https://doi.org/10.1002/kpm.335

Riege, A. (2005). Three-dozen knowledge-sharing barriers managers must consider. Journal of Knowledge Management, 9(3), 18–35. https://doi.org/10.1108/13673270510602746

Smith, E. A. (2001). The role of tacit and explicit knowledge in the workplace. Journal of Knowledge Management, 5(4), 311–321. https://doi.org/10.1108/13673270110411733

Sun, J., & Teng, J. T. C. (2012). Information Systems Use: Construct conceptualization and scale development. Computers in Human Behavior, 28(5), 1564–1574. https://doi.org/10.1016/j.chb.2012.03.016

Tan, C. N. L., & Md. Noor, S. (2013). Knowledge management enablers, knowledge sharing and research collaboration: a study of knowledge management at research universities in Malaysia. Asian Journal of Technology Innovation, 21(2), 251–276. https://doi.org/10.1080/19761597.2013.866314

Teigland, R., & Wasko, M. (2009). Knowledge transfer in MNCs: Examining how intrinsic motivations and knowledge sourcing impact individual centrality and performance. Journal of International Management, 15(1), 15–31. https://doi.org/10.1016/j.intman.2008.02.001

Van Der Meij, H., & Van Der Meij, J. (2014). A comparison of paper-based and video tutorials for software learning. Computers and Education, 78, 150–159. https://doi.org/10.1016/j.compedu.2014.06.003

Wagner, R. K., & Sternberg, R. J. (1986). Tacit knowlege and intelligence in the everyday world. In Practical Intelligence (p. pp.51-83).

Wickramasinghe, V., & Widyaratne, R. (2012). Effects of interpersonal trust, team leader support, rewards, and knowledge sharing mechanisms on knowledge sharing in project teams. Vine, 42(2), 214–236. https://doi.org/10.1108/03055721211227255

Zaqout, F., & Abbas, M. (2012). Towards a model for understanding the influence of the factors that stimulate university students’ engagement and performance in knowledge sharing. Library Review, 61(5), 345–361. https://doi.org/10.1108/00242531211280478

Article Metrics

Abstract view(s): 662 time(s)
PDF: 561 time(s)

Refbacks

  • There are currently no refbacks.