HUBUNGAN BEBAN KERJA DENGAN WAKTU TANGGAP PERAWAT GAWAT DARURAT MENURUT PERSEPSI PASIEN DI INSTALASI GAWAT DARURAT RSU PANDAN ARANG BOYOLALI

Panggah Widodo, Arum Pratiwi

Abstract

Background : Service of emergency patient is needed quick, right,and responsive to prevent immortality
and disability. One of quality serviceindication is time response. Patient entering to Emergency Room cannot
be guessed their condition, time and amount. Average patients on every shift a year is 18 patients. There is
an appropriate number of nurses between situation and condition. While nursing on Emergency Room,
nurses have also taken care patients on hospitalization installation capacity 13 patients. Emergency Room
nurses always get complaints that there is a slow service on emergency room. Whereas, the researcher
want to know the relation between job duty with emergency nurse’s time response based on patient
perception on Emergency Room of Pandan Arang general hospital Boyolali
Method: This research use correlation model with cross sectional. Sample for variable job duty is 16 nurses,
taken by total sampling technique. Sample for time variable nurse response according to patients
perceptions are 16 patients, taken by purposive sampling technique. A patient had taken service of nurse
values that a nurse using questionnaires. Data collected is the analysis by using statistic test Product
Moment.
Conclusion: Result of the study shows that (1) Nurses’ job duty of Emergency Room is categorized hard.
(2) Time response emergency nurses according to patients’ perception is slow and quickly. (3) There is a
relationship between physical job duty with nurses’ time response of Emergency Room. (4) There is no
relationship between psychological job duty with nurses’ time response of Emergency Room. (5) There is no
relationship between social job duty with nurses’ time response of Emergency Room. (6) There is no
relationship between totality job duty (physical, psychology and social) with nurses’ time response of
Emergency Room according to patients’ perception on emergency room of Pandan Arang general hospital
Boyolali

Keywords

job duty, emergency room nurses’ time response, patients perception

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