ANALISIS HUBUNGAN PERSEPSI PASIEN TENTANG MUTU PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN DI PUSKESMAS PENUMPING KOTA SURAKARTA

Abstract

Health Service Center is one of the health service of society that have fundamental duty to give construction
of health of elementary health service and society. Result of Quality Assurance Penumping Health Service
Center survey team to the patients that visit in the early year of 2006 shown result that 3% patients
express dissatisfy, 21% patient less satisfy, 49% patients enough satisfy and 17% expressing satisfy. To
analyse the relation between the patient’s perception about the quality of health service with story level of
satisfaction patient in Penumping Health Service Center of Surakarta City, done by research with descriptive
correlation method of the data is taken by giving kuesioner to 111 patients / families that are use the health
service in Penumping Health Service Center with random sampling, the data is processed and also
analysed with logistic research. The Result of regresi shown that 1). 37,8 % patients express the quality of
service is still lower, and 39,6% expressing satisfaction of patients is still lower. 2). According to the statistical
test, prove that there are relation which are positive and signifikan between the quality of health service with
satisfaction of the patients in Penumping Health Service Center of Surakarta City. 3). Based on the result of
multi variant test in the reality of variable sub quality of the health service in Penumping Health Service
Center by giving constribution to get equal to 59,9 % to satisfaction of the patients. Health Service Center
suggested to increase its discipline and to join the employees to the training program according to its
profession.